How long does shipping take?
Orders are usually processed within 1–3 business days. Delivery generally takes between 5–15 business days depending on the destination.
How can I track my order?
Once your order has been shipped, you'll receive a tracking number by email.
Can I change my order?
If your order has not entered processing yet, contact us as soon as possible. We'll do our best to assist.
What if my package is delayed?
Occasional delays may occur due to customs or transportation networks. If your package exceeds the estimated delivery window, please contact our support team.
What if I receive a damaged item?
Please email us within 48 hours of delivery with clear photos of the product and packaging so we can assist you promptly.
Do you ship internationally?
Yes. We deliver to many countries worldwide.
How do I contact customer support?
You can reach us by email at exotones@outlook.com or by phone at +39 338 206 7639.
Are the colors exactly the same as shown?
We strive for accurate product photography, but slight color differences may occur depending on your screen settings.